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Carta exists in a fast-paced, complex and competitive industry. We work and partner with some of the largest brands in the world. We’ve built a talented team that accomplishes great things at a remarkable pace. Our business is constantly evolving—so there is huge scope for growth and plenty of possibilities for exploration. Are you up for a challenge?



current job openings at Carta worldwide

Job title:

Systems Monitoring & Support Technician 

Location:

Prince Edward Island, Canada 

Job Description:

As a Systems Monitoring & Support Technician at Carta Worldwide, the successful candidate will be a member of the 1st tier client support team reporting to the Corporate IT Manager. The successful candidate will be responsible for handling incoming client queries and for administering various aspects of the day to day operational business of Carta Worldwide. This role may involve working hours that are outside of normal business hours including rotating pager duty. 

Responsibilities: 
  • • Monitor and respond quickly and effectively to alerts received through monitoring software PRGT.
  • • Escalation of business-critical issues promptly and efficiently
  • • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • • Modify configurations, utilities, software default settings, etc. for the local workstation
  • • Utilize and maintain the helpdesk tracking software HPSM
  • • Document internal procedures, create knowledge base
  • • Perform daily system checks
  • • Manage PC setup and deployment for new employees using standard hardware, images, and software
  • • Perform timely workstation hardware and software upgrades as required
  • • Other duties as requested

Knowledge of PRTG, HPSM, Shavlik, SQL, Tomcat, and SEPM is an asset. Previous desk side support experience is important for this position. 

Please note, only candidates who can attend an interview in person in our Charlottetown, PEI office will be considered for this role. Please do not apply if you are unable to attend a face to face interview. 

If you’re interested in applying for this position, please send your resume and cover letter to cartajobs@cartaworldwide.com , with the position you are applying for as your subject line. 

 

Job title:

Client Services Representative

Location:

Prince Edward Island, Canada

Job Description:

As Client Services Representative, you will be a member of the 2nd tier client services team reporting to the Operations Manager and have responsibility for handling incoming client queries and also for administering various aspects of the day to day operational business of Carta Worldwide. Operations is a business critical 24/7 process that provides client facing services and day to day processes that ensure business is transacted effectively. Responsibilities included, but not limited, are listed below –

  • • Day to Day Operation of a client facing issue resolution process in a B2B environment handling incident and service request tickets.
  • • Management / ticket allocation of issues/queries about the systems, processes or 3rd party suppliers that Carta is operating with, on behalf of the client.
  • • Management / ticket allocation of issues/queries relating to cardholder accounts that may not be immediately answerable by a cardholder facing Client Services Representative in Tier-1.
  • • Proceed with escalations and transition to secondary team(s) as required.
  • • Chasing other internal/external teams which may be responsible to resolve the issue, so as to keep Carta’s response times within agreed SLA.
  • • Ensure tickets are updated periodically.
  • • Provide regular updates to Executive Management and other teams to ensure uniformity in messages regarding issue’s description, current status and resolution steps.
  • • Management of client notification for system outages / planned and priority maintenance.
  • • Ability to stay calm and work under pressure in stressful situations.
Desired skills and experience;
  • • The ideal candidate will be bright, highly numerate and strong verbal and written English language Communication skills are essential.
  • • Previous experience in a similar role in a fast growing B2B2C focused company utilising real time IT and customer service system is preferred.
  • • Payments industry experience is strongly favoured but not mandatory.
  • • Flexible and adaptable and self-motivated learner – open to learning new methodologies, tools, platforms and systems.
  • • Highly analytical, able to quickly understand how various elements relate to one another, having an end to end perspective of decisions and anticipating issues/roadblocks.
  • • Ability to share knowledge and work in a strong team based environment.
  • • Experience with a CRM tool / Ticketing system.
  • • Well versed with basic computer and MS Office Skills with reasonable typing speed.
Additional Details;
  • • This is an entry level position in a 24X7 function, involving shifts.
  • • Fast-paced environment subject to numerous schedule and priority changes and short notice activity.
  • • Only those candidates shall be considered, that most closely meet our qualifications and are able to attend the interview personally in our Charlottetown, PE office.
  • • No agencies please.

Please note, only candidates who are able to attend an interview in person in our Charlottetown, PEI office will be considered for this role.  Please do not apply if you are unable to attend a face to face interview.

If you’re interested in applying for this position, please send your resume and cover letter to cartajobs@cartaworldwide.com, with the position you are applying for as your subject line.

Job title:

Project Manager

Location:

London, UK

Job Description:

Reporting to the Head of Delivery the Project Manager will be responsible for:

  • • Supporting the end phase of the sales cycle to ensure that a client’s programme requirements are captured in such a way that a contract can be constructed around a specified final deliverable
  • • Ensuring that the client requirements are deliverable within the technical, functional, regulatory and commercial architectures.
  • • Owning and managing the delivery of the contracted programme to the agreed requirement.
  • • Primary client contact during the delivery cycle
  • • Managing the setup of any 3rd party organisations, functions or architectures required by the agreed requirement.
  • • Management of the testing and acceptance phase of the programme.
  • • Implementation of any new or amended processes associated with a client requirement.
  • • Obtaining sign off for all relevant parties including clients, issuers and any other organisations prior to putting the programme live.
  • • Management of the transition to live operation.
  • • Managing any changes to the scope of the project during the delivery cycle.
  • • Liaison with the Account management and Commercial teams to manage impacts and risks associated with change management activities.
    • The position will have ownership of all day to day activities listed above for specific clients.
  • • New and revised processes are constantly required to support the client functions and it is expected that these Project Managers will be involved in the development of these processes.
  • • The Project Manager will be the key individual around whom new Carta programme deliveries will be managed it is expected that the individual selected will contribute to the ongoing improvement of the Carta delivery team with proactive suggestions and actions.
Desired skills and experience;
  • • The ideal candidate will have strong experience of similar roles in a fast growing B2B2C focused company utilising real time IT and customer service systems.
  • • Prior payments industry knowledge is essential, and Scheme experience would be preferred but is not mandatory.
  • • The ability to identify gaps in processes and design and implement effective solutions is critical.
  • • The candidate will have a positive, up-beat approach and are an excellent communicator, able to build effective relationships at all levels, externally with clients as well as internally with colleagues. Entrepreneurial, enthusiastic and very much a self-starter the candidate will bring significant value to the company from day one.

If you’re interested in applying for this position, please send your resume and cover letter to cartajobs@cartaworldwide.com, with the position you are applying for as your subject line.

Job title:

.Net Programmer

Location:

Prince Edward Island, Canada

Job Description:

Carta Worldwide is current seeking a .Net programming in our Charlottetown, PEI office.

    • • Experience building and coding applications and/or modules with .Net 4.5, C# 5.0, async / await,  ASP.NET Forms / MVC / Web API, Entity Framework, WCF, WPF, SQL SERVER 2012, SSIS / SSRS, RESTful web services, HTML / CSS, XML / XSD / XSLT, Javascript / jQuery.
    • • Maintaining and supporting multiple projects and deadlines.
    • • Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.
    • • Ability to develop large scale web/database applications.
    • • Solid understanding of Object oriented programming (OOP) and computer science foundations, such as memory management and application performance.
    • • Strong experience designing and working with n-tier architecture (UI, Business logic layer, Data access layer) along with experience with service-oriented architectures (SOA) – exposing applications as Web Services.
    • • Strong knowledge of software development, deployment, and best practices.
    • • Ability to convert designs and specifications into web applications.
    • • Ability to prototype, refine, system test, analyze, performance test, and debug applications.
    • • Experience with secure coding principles & practices.
    • • Excellent communication and writing skills in English.
    • • Experience with Subversion, TFS or Git a plus.

    Please note, only candidates who are able to attend an interview in person in our Charlottetown, PEI office will be considered for this role.  Please do not apply if you are unable to attend a face to face interview.

If you’re interested in applying for this position, please send your resume and cover letter to cartajobs@cartaworldwide.com, with the position you are applying for as your subject line.

Job title:

IT Project Manager

Location:

Prince Edward Island, Canada

The position;

Reporting to the Head of Delivery the Project Manager will be responsible for;

  • • Supporting the end phase of the sales cycle to ensure that a client’s programme requirements are captured in such a way that a contract can be constructed around a specified final deliverable.
  • • Ensuring that the client requirements are deliverable within the technical, functional, regulatory and commercial architectures.
  • • Owning and managing the delivery of the contracted programme to the agreed requirement.
  • • Primary client contact during the delivery cycle.
  • • Managing the setup of any 3rd party organisations, functions or architectures required by the agreed requirement.
  • • Management of the testing and acceptance phase of the programme.
  • • Implementation of any new or amended processes associated with a client requirement.
  • • Obtaining sign off for all relevant parties including clients, issuers and any other organisations prior to putting the programme live.
  • • Management of the transition to live operation.
  • • Managing any changes to the scope of the project during the delivery cycle.
  • • Liaison with the Account management and Commercial teams to manage impacts and risks associated with change management activities.

The position will have ownership of all day to day activities listed above for specific clients.

New and revised processes are constantly required to support the client functions and it is expected that these Project Managers will be involved in the development of these processes.

The Project Manager will be the key individual around whom new Carta programme deliveries will be managed it is expected that the individual selected will contribute to the ongoing improvement of the Carta delivery team with proactive suggestions and actions.

Desired skills and experience;

The ideal candidate will have strong experience of similar roles in a fast growing B2B2C focused company utilising real time IT and customer service systems.

Prior payments industry knowledge is essential, and Scheme experience would be preferred but is not mandatory.

The ability to identify gaps in processes and design and implement effective solutions is critical.

The candidate will have a positive, up-beat approach and are an excellent communicator, able to build effective relationships at all levels, externally with clients as well as internally with colleagues. Entrepreneurial, enthusiastic and very much a self-starter the candidate will bring significant value to the company from day one.

Please note, only candidates who are able to attend an interview in person in our Charlottetown, PEI office will be considered for this role. Please do not apply if you are unable to attend a face to face interview.

If you’re interested in applying for this position, please send your resume and cover letter to cartajobs@cartaworldwide.com, with the position you are applying for as your subject line.

Job title:

Product Testing & QA Engineer

Location:

Prince Edward Island, Canada

Responsibilities;
  • • Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
  • • Develops test scripts to validate functional and technical requirements.
  • • Provide support to the client during acceptance testing and certification process.
  • • Use existing internal tools and techniques to execute test cases and build/script new tools for performing testing/validation functions.
  • • Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles.
  • • Execute and analyze automation test results.
  • • Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
  • • Document, track and escalate issues as appropriate.
  • • Participate in design validations for support equipment.
  • • Participate in preparation of product compliance documentation.
Certifications;
  • • ISTQB Certification [International Software Testing Qualifications Board].
  • • HP Quality Center Certification.
  • • Certification in Scrum.
  • • ITIL Certification
Skills;
  • • Relevant work experience in development and/or testing role.
  • • Excellent verbal and written communication skills.
  • • Technical background and an understanding of the finance/telecom industry.
  • • Good development/scripting skills in common languages.
  • • Database skills, mainly in Oracle and SQL Server.
  • • Good experience with different operating systems, with emphasis on Unix variants.
  • • Good understanding of object oriented programming, J2EE architecture, .NET, etc…
  • • Knowledge of automated testing tools, like Selenium & HP Quality Center.
  • • Proven ability to manage and prioritize multiple, diverse projects simultaneously.
  • • Must be flexible, independent and self-motivated.
  • • Analytical reasoning and problem solving.
Additional beneficial skill sets to have;
  • • Experience in developing test instructions and procedures.
  • • Familiarity with writing database scripts for backend validation.
Qualifications;
  • • Diploma/BSC in Information Systems, Computer Sciences, Web Systems, Electrical Engineering, Mathematics or other related degree.

Please note, only candidates who are able to attend an interview in person in our Charlottetown, PEI office will be considered for this role. Please do not apply if you are unable to attend a face to face interview.

If you’re interested in applying for this position, please send your resume and cover letter to cartajobs@cartaworldwide.com, with the position you are applying for as your subject line.

Click or tap the titles below to get complete information on each position.


Ready to apply?

If you’re interested in applying for any of the positions listed above, please send your resume and cover letter to cartajobs@cartaworldwide.com, with the position you are applying for as your subject line.

Apply now